Instead of struggling through a phone call, a good option is to have the other person take a FaceTime call on a secondary iOS device, and point it toward the device they are struggling with.Įven though this doesn’t allow you to control their device, it quickly allows you to see what’s going wrong. If you don’t want the person you’re helping set up with TeamViewer or Zoom, here are some less fully featured but still workable options: FaceTime The remote control option is limited to Mac and iPad for Zoom. Zoom has surged in popularity for its robust video call functionality, but it can also be used to screen share from and to macOS, iOS, and more. Update 4/2: For what it’s worth, Zoom has issued an apology for its privacy and security gaffes, patched the two most recent Mac bugs, and laid out a plan for the next 90 days to improve the service. If you decide to still use Zoom, please understand the risks… Update 4/1: Two serious new Zoom flaws have been discovered. Although fixed since coming to light, we’ve also seen some other privacy issues.

Update 3/31: One thing to keep in mind if a high level of security is important, it was just discovered that even though Zoom claims to use end-to-end encryption, it’s actually not the case for its service. TeamViewer is one of the few third-party software options for screen sharing with Apple devices that can do remote control, but to get that functionality you’ll need a paid plan. Skype is a free download from the App Store. You won’t get remote control here but it’s a great cross-platform option to screen share to help others. Skype may be the friendliest third-party option to screen share with iOS and it has much more privacy and security integrity than Zoom. Screen sharing with iOS devices including remote controlĪpple hasn’t baked remote control and screen sharing into iOS yet, but there are a couple of good free third-party choices that offer the functionality (native pseudo-solutions discussed below). In this post, we’ll also look at how to use remote control for Macs, iPhones, and iPads to help others, including with third-party software. Follow along for a look at how to screen share with iPhone, iPad, Mac, and more to help coworkers, friends, and family with tech support more efficiently.

Sometimes it’s easy enough to troubleshoot with a call or text when you aren’t nearby, but it’s often helpful to see what’s happening on-screen and also have some remote control access. The need for video calls and screen sharing has really ramped up as the coronavirus pandemic has spread around the world.

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